Serving the unmet needs of SMEs

Established in 2016 by Benedicty Haryono and Willy Arifin, Koinworks has had a very clear target group right from the start: meeting the needs of the underserved SME sector in Indonesia.

KoinWorks has developed a P2P online platform, connecting borrowers (SMEs) to retail lenders, so that small businesses can get access to credit. Currently, around 550,000 retail lenders and more than 4,000 borrowers are active on its platform. Through this platform, KoinWorks provides retail individuals with an opportunity to channelise and diversify their money towards the underserved SMEs which form the backbone of the Indonesian economy.

Senior Investment Officer Sagar Thakar: “Indonesia is lagging behind in terms of financial inclusion. Over two-thirds of the 56 million micro, small, and medium-sized enterprises in Indonesia have no access to any type of formal financial service. This leaves a sizeable market for a company like KoinWorks to address. The company shows that technology is key in improving quality, access and affordability of financial services for the millions who are not well served.”

Tech and touch

KoinWorks’ loan application process is simple and straightforward, with a balanced ‘tech and touch’ approach by using a mix of borrowers’ data and third-party data, and physical visits to the borrowers’ premises.  Currently, the company’s operations are focused on Java and Sumatra, the major economic hubs of Indonesia, but expansion into other regions is part of its strategy for the coming years.

In October 2020, Triodos Microfinance Fund, Triodos Fair Share Fund and Hivos-Triodos Fund provided a EUR 3 million debt facility to KoinWorks.


COVID-19 as an accelerator

The COVID-19 crisis hit the Indonesian economy quite hard in the second and third quarter of 2020. However, the underlying demand for finance continues to remain high, especially for working capital loan for SMEs. Sagar Thakar: “Additionally, COVID-19 has forced the technology adoption and digital acceleration of businesses, especially in a largely unorganised Indonesian market. For example, in the SME sector, around 2.7 million SMEs were digitally connected during the pandemic. This has proved to be beneficial for specialised fintech players such as KoinWorks.”  

In response to COVID-19, KoinWorks tightened its risk policy, enhanced monitoring of clients, and went slow on disbursements from April to August 2020. Sagar Thakar: “It tweaked its strategy by focusing on financing SMEs in resilient sectors, such as healthcare and pharmaceuticals, food and beverages, supermarkets, etc. Despite these challenging and unprecedented circumstances, KoinWorks managed to grow its loan portfolio by double digits and maintained its credit quality.”

Explore our impact report ‘Creating an inclusive world’ to find out more about our role as investor in financial inclusion. The report presents our 2020 results in a context of number and stories and showcases our mission to make money work for positive change.