Blackbaud sells enterprise software for the social good community, including non-profits, foundations, education institutions, and healthcare institutions. It provides an integrated product through which charities can raise funds, process payments, manage finances, maintain the relationship with funders and other functionalities. The software is fully integrated and tailored to the process of charities. It also allows for benchmarking, so charities can see how they perform relative to others. Blackbaud thus helps charities to be more effective at raising and distributing funds to good causes. The company sells its products in the United States, but also serves the United Kingdom and other countries. Blackbaud was founded in 1982 and is headquartered in Charleston, North Carolina.
Many social good organisations use manual methods or unsuitable software applications that are not designed for them, which makes processes in these organizations costly and inefficient. Nonprofit organisations face specific challenges to solicit funds and build relationships with major donors, manage small cash contributions from many contributors, deal with complex accounting and tax requirements, manage volunteer groups and communicate their mission and accomplishments. Social good companies, grantmaking institutions and foundations also face unique challenges such as engaging employees in volunteer work, improving grant selection and monitoring the impact of their philanthropy efforts.
Blackbaud's software is specifically designed to serve the needs of clients that promote social inclusion such as arts and cultural organizations, faith communities and non-profits. Blackbaud also serves foundations and educational institutions such as K-12 schools and universities. These organisations play a key role in strengthening the social fabric of local communities. By providing fundraising, relationship management, marketing, grant management, volunteering program and payment services capabilities, Blackbaud's software enables more resources to be effectively allocated to a good cause.